Protector Forsikring

Invoice automation and UI/UX Improvements

This piece is summarized due to NDA

Protector Forsikring (“Forsikring” meaning insurance in Norwegian) is an insurance company headquartered in Oslo, Norway. They are known for being a specialist insurer that focuses on commercial lines of business. They offer insurance products to businesses and organizations, rather than individual consumers. They operate and have offices across Denmark, France, Norway, Sweden, and the UK.

NDA

Due to an NDA, I cannot display specifics of my project online. Below is a short summary.

I led the UX research and design for a large-scale internal tool used to manage recurring financial communications. The existing workflow was heavily manual, time-consuming, and relied on multiple disconnected systems, resulting in operational inefficiencies, frequent errors, and significant strain on employees.

To address these challenges, I conducted extensive user research with teams across several markets to understand their responsibilities, constraints, and pain points. Based on this insight, I designed a series of features that improved clarity, reduced manual steps, and supported a more consistent, automated process.

My work focused on creating transparency around system actions, simplifying complex tasks, centralizing essential communication flows, and reducing cognitive load during edge cases. I collaborated closely with product and engineering teams to ensure all solutions were technically feasible, scalable, and aligned with regulatory requirements.

As a result, the redesigned system substantially reduced manual effort, improved accuracy, strengthened internal and external communication, and increased employee confidence in the process. The project delivered meaningful operational improvements, while creating a more intuitive and reliable experience for those responsible for high-volume financial tasks.